Terms and Conditions
These terms and conditions are valid for any order placed on the online shop 'speedystamps.co.uk'. We do not accept other terms and conditions by the ordering party.
Orders placed on speedystamps.co.uk
All orders placed are binding and will be produced and posted in the UK. By submitting your order you are offering to buy the goods and service by allowing us to use your personal details for supply of the goods, including passing your details on to the couriers. We are not obliged to supply goods until we confirm your order by e-mail or telephone.
Graphic designs can be uploaded and a 1:1 Real Preview (PDF can be printed out) is available to see the imprint of the stamp to be produced. The ordering party is therefore responsible for the quality uploaded. In case of poor quality uploaded we will contact the ordering party for 'QUALITY ACCEPTANCE BEFORE PRODUCTION'.
Important: The ordering party is responsible for entering the correct full postal address including postcode and e-mail address during the ordering process.
In order to avoid any tasteless or unseemly transactions we reserve the right to decline processing orders. In such a case the ordering party will be informed and any money paid will be refunded an administration charge may apply. In the unlikely event an order has to be cancelled a 25% administration fee will be deducted from the order total before refunds are issued.
The prices shown on 'speedystamps.co.uk' are net prices, VAT will be added to these prices where applicable. Price changes may occur over a period of time and will be displayed online. In case of production problems the ordering party will be contacted immediately.
Payments can be made by card (see "speedystamps.co.uk" for the cards we accept), cheques or BACS. Card payments are made by using our high security payment system through WorldPay.com. For details see their web page at www.worldpay.com.
You do not own the goods until we receive payment in full.
For telephone orders the ordering party will receive confirmation e-mails.
We deliver to the UK and to the Republic of Ireland by Royal Mail. Orders are normally posted within 24hrs and sent by Royal Mail Standard Delivery. First Class and Special Delivery is available at extra cost. From August new postal rates may mean we have to apply charges to certain orders in respect of postage.
Non Delivery – Missing orders
In case of incorrect/incomplete addresses or lost in the post items, we must be informed of none receipt within 10 days of dispatch however, we cannot look into the missing order until 15 working days or more have passed since the item was dispatched for second class and first class post (10 working days for Special Delivery items). This is as due to Royal Mails terms and conditions, they will always attempt to deliver all mail asap so they ask for 15 working days to allow this to happen.
Most of the products we produce are personalised to your specific instructions and requirements. For this reason we do not accept bespoke product returns. If the product is defective or deviates from the instructions/specifications you provided in your order we may accept a return but must be communicated to us prior to return. It is the customers responsibility to ensure all orders received are present and correct. Speedy Stamps must be notified within 5 working days of receipt if goods received are not as ordered.
Email-Policy / Privacy
The ordering party's personal details will be used to handle the order only and the information will not be passed on to third parties. From time to time, emails may be sent regarding our products and services.
If you wish to make a complaint, please e-mail or fax us and we will respond to the complaint within 7 working days.
Trade marks and names are of their respective holders.
Goods advertised may not be available Speedy Stamps reserve the right to substitute products.
If in the unlikely event that certain goods advertised are not available you may be contacted to discuss alternative products.
These terms and conditions do not affect your statutory rights.
Despite the maximum care taken during the preparation of this web site, Speedystamps cannot guarantee the correctness and exactitude of the information which it contains. Speedystamps excludes any responsibility for damage, which might result directly or indirectly from the use of this web site.
Speedy Stamps Ltd
Unit B 8 Aven Enterprise Park