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Privacy and Cookies Policy

Here at Speedy Stamps, we are 100% committed to protecting the privacy and security of our customers and site visitors. Our team members are customers themselves - so we totally appreciate and respect how important privacy is.

For all our services, the data controller (the company that's responsible for your privacy) is Speedy Stamps Ltd.

Please note that we will only use your data to increase your experience, this means, we will contact you about brand-new products, offers and anything we feel you need to know about Speedy Stamps Ltd. We will protect your data and we will always communicate with you - no nonsense and no surprises.  We want you to look forward to receiving our offers, so we will regularly clean our data base.

How we use your information
We use your information in several different ways - what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.

How we use your name & contact details Why? Deliver your purchases to you We have to do this to perform our contract with you. We want you to receive your order asap. Send you service messages by e-mail such as order updates Again this is to perform our contract with you and so you are aware to look out for your order. Sending you information by email or post, about our new products and services To keep you up to date. We only send this with your permission. Fraud prevention and detection To prevent and detect fraud against either you or Speedy Stamps Ltd. - unfortunately essential. Showing you Speedy Stamps adverts as you browse the web So you can see our latest products and deals Finding out what you, and other customers, like To ensure we are giving you what you want

Your payment information
This means your card's security/CVV code, don't worry, we don't keep them.

How we use your payment information Why? Take payment, and give refunds We've got to do this to perform our contract with you Fraud prevention and detection To prevent and detect fraud against either you or Speedy Stamps Ltd. - unfortunate, but absolutely essential

Your contact history with us
What you've said to us - for example, over the phone, on social media, or via email

How we use your contact history Why? Provide customer service and support We have to do this to perform our contract with you. We offer the best possible service for our customers. Train our staff So that, when you contact us, you get the best possible customer service

Purchase history and saved items
What you've bought and what you've stored in your basket for another time

How we use your purchase history and saved items Why? Sell you things We have to do this to perform our contract with you. We are continually find out what you use our stamps for and what you need from us. Provide customer service and support We've got to do this to perform our contract with you Finding out what you, and other customers, like To ensure we are providing you with the best possible product fit for purpose.

Your responses to surveys, competitions and promotions
How we use your responses to surveys, competitions and promotions Why? Run the survey, competition or promotion We've got to do this to perform our contract with you.
You do not have to supply any of your personal information but if you do not, you may not be able to buy from our site and you are unlikely to receive our optimal overall customer experience. 
However, this is your choice - and we totally respect that.

Sharing your information
We do not, and will not, give any of your personal data to any third party - including your name, age, address, email address or credit card information. We want to continue earning and maintain your trust, we believe it is absolutely essential not to share your information in order to continue to build trust and our relationship.

Marketing messages
If you have said we can, we will send you marketing messages by email to keep you up to date and aware of our latest offers and products.

How to stop marketing messages from Speedy Stamps Ltd
You can stop receiving marketing messages from us at any time.

You can do this:

By clicking on the 'unsubscribe' link in any email
By contacting our Customer Care Team
Once you do this, we will update your profile to ensure that you don't receive further marketing messages.

Please note that, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.

Stopping marketing messages will not stop service communications (such as order updates).

Keeping your information
We'll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Your rights
You have a lot of rights relating to your personal information:

The right to be informed about how your personal information is being used (like this notice!)
The right to access the personal information we hold about you
The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account)
The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time
The right to request that we transfer or port elements of your data either to you or another service provider
The right to complain to your data protection regulator - in the UK, the Information Commissioner's Office

Changes to how we protect your privacy
We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the Speedy Stamps website or other Speedy Stamps services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Speedy Stamps services.

To get the best possible experience in using our website your device will need to be set up to enable cookies. Cookies we use do not store personally identifiable information (name, address or card / banking payment details) they simply associate you with certain information once you have signed in.

Should you wish to restrict, block or delete cookies from our website or any other website for that matter this can be done through your website browser.

As each browser works in a slightly different way you should consult the 'Help' section of the browser or the device manual in order to change your cookie preference settings.

We have listed below the main cookies we use and an explanation as to the cookies main purpose.

Information about any 3rd party cookies may also be found in this section.

Cookie Name Cookie Purpose _utma, _utmb, _utmc, _utmd, _utmz These are cookies from Google and are used to track visitor traffic numbers and the way visitors navigate the website, allowing us to improve the experience for visitors. Shop session token cookie This cookie allows us to remember you and collate products into your shopping cart. No record is kept once the session has ended.
How to contact us
We always want to hear from our customers (especially if you feel we could do better...or if you love a certain stamp product!).

If you:

Have any questions or feedback about this notice
Would like us to stop using your information
Want to exercise any of your rights as set out above, or have a complaint
please don't hesitate to contact our Customer Care team, who will be happy to answer any questions you may have.

You can contact us by calling 01709 700520 or by email mail@speedystamps.co.uk Or if you'd like to, you can write to us at: Speedy Stamps Ltd, 24 Mason Road, Norwich. NR6 6RF